Refund & Cancellation Policy

✅ REFUND ELIGIBLE:

• Service was NOT delivered as promised (major failure)
• Deliverables do NOT meet agreed specifications
• Payment was charged in error or duplicated
• Service was cancelled by us without cause

❌ NON-REFUNDABLE (Digital Goods):

• NDIS training materials (once access granted)
• Custom NDIS documents (once generated)
• Software systems (once deployed)
• Website hosting (once activated)
• Consultation services (once delivered)

If you’ve changed your mind, we offer:

• Service Credit: Apply toward future services (valid 12 months)
• Modified Deliverables: Up to 2 free revision rounds
• Deferred Delivery: Postpone service up to 12 months
• Partial Refund: For bundled services not yet commenced

• NDIS Registration (SOL START | SOL CERTIFIED | SOL COMPLETE) — Refund window: 14 days before documents sent
• Support Coordination Training ($1,200–$3,800) — Refund window: 7 days before course access granted
• Website Development ($1,500–$3,500) — 100% refund before launch | 50% after design approval | Non-refundable after launch
• Monthly Bookkeeping ($350) — 100% refund within 30 days of first payment; then non-refundable per month

Timeline: 7–10 business days (Stripe) | 5–7 business days (Bank transfer)

Once approved, we’ll email confirmation and you can track progress via your bank statement.

How to Cancel: Email info@solbusinessconsultant.com.au with your name, order ID, and reason

Notice Required:

• One-time services: Immediate
• Monthly subscriptions: 7 days
• Annual subscriptions: 14 days

Work in Progress: Refund for work not yet commenced; charges apply for completed work

• 5+ days late: 5% service credit
• 10+ days late: 10% service credit
• 20+ days late: Full refund or 25% credit
• Quality failures: 2 free revisions; 25% credit if no improvement
• Duplicate charge: Immediate full refund within 48 hours

You have consumer guarantees including: services provided with due care and skill, goods of acceptable quality, and goods matching description.

Digital Goods Exception: Once accessed, digital goods cannot be returned for refund, but you retain remedies if goods are faulty or unfit for purpose.

• Step 1: Contact us within 30 days: info@solbusinessconsultant.com.au
• Step 2: We respond within 10 business days
• Step 3: Escalate to Consumer Affairs Victoria (1300 558 181) or ASIC if unresolved

📧 info@solbusinessconsultant.com.au
📞 +61 460 003 494
📍 Glenroy VIC 3046, Australia
ABN: 20 662 022 522

Response time: 2 business days. This policy does not limit your rights under Australian Consumer Law.