Phone Support
Speak directly with our team
Clear contact hours and honest response times, so you know exactly when to reach us and how quickly we will reply.
Location
Glenroy VIC 3046, Australia
Timezone
AEST (Australian Eastern Standard Time)
Business Hours
Monday-Friday: 9:00 AM - 5:00 PM AEST
Closed
Weekends & public holidays
Choose the contact method that suits your enquiry. Every channel is monitored during business hours.
Speak directly with our team
Send detailed enquiries
For active service clients only
We set honest expectations. This is how quickly you can expect to hear from us.
Compliance deadline missed, registration blocked, payment issue
Project clarification, document review, quote request
General enquiry, future planning, resource request
Each service tier includes a different level of support. Here is what to expect.
Not sure which tier you have? Check your contract or invoice, or email us at info@solbusinessconsultant.com.au with your service reference.
For true emergencies, call our main line and leave a detailed message. Enterprise clients have after-hours emergency contact details in their portal. Standard clients should email and we will respond first thing the next business day.
Most enquiries receive a response within 24 hours during business hours. Urgent issues are addressed by end of business the same day. Simple questions via portal chat are usually answered within 2-4 hours.
Yes. Book a free consultation or email us with preferred times. Enterprise clients can request their dedicated account liaison to schedule.
Standard support is Monday-Friday 9 AM-5 PM AEST. Enterprise clients have after-hours emergency contact. For scheduled projects outside business hours, contact us to arrange.
Service clients can track status in the Client Portal under Support Tickets. Email enquiries receive a reference number for tracking. Training students can message via the student dashboard.
Contact us directly at +61 460 003 494 or email info@solbusinessconsultant.com.au with URGENT in the subject line. We take response commitments seriously.
Contact us through any of the channels above. Whether you have a question, need a quote or want to book a consultation, we are here to help.
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