Terms & Conditions

By accessing and using this website and our services, you agree to be bound by these Terms & Conditions. SOL Business Consultant operates in full compliance with Australian Consumer Law, Privacy Act 1988 (Cth), NDIS Quality & Safeguards Commission, ATO regulations, and ASIC requirements.

We are not affiliated with the NDIS Commission, ATO, ASIC, or any government body.

We offer NDIS Registration Support, Support Coordination Training, Accountancy & Bookkeeping, Website Development, Software & Automation, and Business Services including company registration and loan support.

All services are delivered in Australian dollars (AUD) + GST (10%), unless otherwise specified in your contract.

NDIS Registration Package: 5–10 working days

Support Coordination Training: 2–5 working days

Website Development: 10–25 working days (depending on package)

Software Automation: 7–21 working days

Accountancy Setup: 3–5 working days

Timeframes are estimates only. We will communicate delays promptly. Custom projects may require extended timelines.

Prices: All prices in AUD, exclusive of GST (added at checkout)

Payment Methods: Credit/Debit Card (Stripe), Bank Transfer (on request)

Payment Processing: Secure through Stripe (PCI DSS compliant); card details not stored on our servers

Invoicing: Upon payment, emailed immediately

Due: Payment due upon receipt (Net 0 unless agreed)

By submitting payment, you authorize us to charge your payment method for services selected.

Stripe maintains responsibility for: card data encryption, fraud prevention, PCI-DSS compliance

We are not liable for: declined transactions, Stripe errors, lost payments, bank fees, foreign exchange charges

Upon full payment, you own all custom deliverables: NDIS documents, training materials, websites, software, reports.

Pre-made templates and resources remain our intellectual property for your business use.

You receive full ownership and source code access for websites and software projects.

You may not resell, rebrand, or redistribute deliverables as your own.

Please refer to our full Refund & Cancellation Policy (see /refund-policy page).

In summary: Refunds available for major service failures. Change-of-mind refunds not provided (digital goods exception).

Alternatives offered: Service credits, revised deliverables, or deferred services.

Cancellation requests: Submit within 14 days of purchase; refund eligibility depends on work commenced.

All client information is kept confidential and encrypted.

Financial, business, and personal data accessed only by staff delivering your service.

Information not shared with third parties (except payment processors and legally required agencies).

Security measures: AES-256 encryption, TLS 1.2+ transmission, regular audits, access logging.

We use reasonable effort to deliver services on time and to agreed quality.

We are not liable for: indirect/consequential damages, loss of profits, business interruption, third-party service failures.

Maximum liability is limited to the amount you paid for the specific service.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

NDIS services: We provide guidance only; final compliance responsibility rests with your organization.

Accounting services: Review deliverables with your accountant; tax laws change frequently.

Australian Consumer Law: Services provided with due care and skill; goods of acceptable quality.

NDIS Compliance: Documents align with current practice standards; audit compliance rests with you.

Tax & Accounting: Based on current law; external accountant review recommended.

Website & Digital Services: Provided ‘as is’; target 99% uptime but not guaranteed.

Our digital services are delivered online. You are responsible for complying with local laws regarding software and digital imports.

Time zone differences may affect support response times.

Service Term: One-time services from payment to delivery; subscriptions from start date until cancellation.

Termination by Us: If payment not received (14 days notice), terms breach, or legal issues prevent delivery.

Termination by You: Anytime with written notice; refund eligibility per Refund Policy.

Upon Termination: You retain access to deliverables. Account access may be deactivated within 90 days, while financial, tax, certificate and compliance records may be retained for up to 5 years or longer where required by law.

Governing Law: Laws of Victoria, Australia.

Complaints: Contact us within 30 days of issue (info@solbusinessconsultant.com.au) with order ID and complaint description.

Initial Response: Within 10 business days.

Escalation: If unresolved, escalate to Consumer Affairs Victoria (1300 558 181) or ASIC.

Entire Agreement: These Terms, service contract, and Privacy Policy constitute the full agreement.

Modifications: We may update Terms anytime; continued use = acceptance.

Severability: Invalid provisions don’t affect remaining terms.

For questions about these Terms & Conditions:

📧 Email: info@solbusinessconsultant.com.au

📞 Phone: +61 460 003 494

🌐 Website: www.solbusinessconsultant.com.au

📍 Address: Glenroy VIC 3046, Australia

ABN: 20 662 022 522