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SSL/TLS Encryption
All data in transit is encrypted using industry-standard SSL/TLS protocols (HTTPS). Your data is protected while being transmitted to and from our servers.
Your information is protected by industry-standard encryption, regular backups and strict access controls, and we are open about how we handle it.
Layered security protects your data from collection through to storage and access.
All data in transit is encrypted using industry-standard SSL/TLS protocols (HTTPS). Your data is protected while being transmitted to and from our servers.
Sensitive client data (documents, invoices, personal information) is encrypted at rest on our secure servers. Only authorised staff can decrypt and access.
Servers are hosted on enterprise-grade infrastructure with redundant backups, firewalls, and DDoS protection. Regular security patches and updates applied.
Role-based access control ensures only authorised team members can view specific client data. Admin logs track all data access.
Clear practices for how we collect, store, access and retain your data.
NDIS participant information needs extra care. Here is how we handle it.
SOL understands that NDIS providers hold sensitive participant information. Our processes are designed to meet NDIS Commission expectations:
We take data security seriously. This is exactly what we do if something goes wrong.
If we detect unauthorized data access or breach, we immediately isolate affected systems and stop the breach.
We assess which data was accessed and which clients are affected within 24 hours.
You will be notified immediately by phone and email, with details of what happened and what to do.
If required by law (e.g., Privacy Act, NDIS Commission), we will report to relevant authorities.
We provide free credit monitoring or other support as appropriate. We also implement changes to prevent recurrence.
We comply with all relevant Australian privacy and data protection laws.
SOL complies with Australian privacy law. Your personal information is handled according to the Australian Privacy Principles.
For NDIS-related data, we follow NDIS Commission rules on provider obligations and participant privacy.
We send marketing emails only to opted-in contacts. You can unsubscribe anytime.
Our website and service portal comply with Australian e-commerce requirements for secure transactions.
Yes. You have the right to request a copy of your personal data. Email info@solbusinessconsultant.com.au with 'Data Access Request' in the subject. We will provide information within 30 days.
Yes, with limitations. We must keep financial records for 7 years (tax law). Training certificates may be kept on request. Contact us to discuss your specific situation.
Absolutely. If any personal data is incorrect, let us know and we will update it immediately. Email info@solbusinessconsultant.com.au with corrections.
Only you (and your authorized team members if granted access). SOL staff involved in your project can see project data only.
You can opt out of non-essential data collection (e.g., marketing emails). However, essential data (payment, service delivery) is required for service use.
Contact us at info@solbusinessconsultant.com.au with 'Privacy Complaint' in the subject. If unsatisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact our privacy team with any data privacy questions, to request your data or to report a concern.
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