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NDIS Training

NDIS Support Coordinator
Training That
Builds Careers

Learn support coordination the practical way: 12 modules, 1,500+ quiz questions and course content aligned with the NDIS Practice Standards. Built for individuals, teams and RTOs.

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12
Training Modules
1,500+
Quiz Questions
6
Months Access
NDIS
Standards-Focused Training
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NDIS Support Coordination Training consultation

SOL Support Coordination Training is non-accredited professional development unless expressly delivered by an authorised RTO within its own scope. Certificates issued by SOL are completion records, not nationally recognised AQF qualifications.

Full Curriculum

12 Modules: The Complete Support Coordination Curriculum

Each module includes written learning content, quiz questions, PowerPoint slide decks, scenario-based assessments and facilitator guides.

Module 01

Introduction to the NDIS

A clear introduction to the National Disability Insurance Scheme: its history, legislation, guiding principles and how it works across Australia.

  • NDIS Act 2013 — purpose, objects, and principles
  • How the NDIS differs from other disability support systems
  • Participant eligibility criteria and access requirements
  • The role of the NDIS Commission and Quality & Safeguards framework
  • Key NDIS terminology and funding definitions
  • Overview of NDIS participant planning and review cycles
Module 02

The Role of a Support Coordinator

What support coordinators do day to day, their legal and ethical responsibilities under the NDIS Practice Standards, and how to work professionally.

  • Difference between Support Coordinator, Specialist SC, and Plan Manager
  • NDIS Practice Standards — SC-specific obligations
  • NDIS Code of Conduct — 7 requirements explained
  • Conflict of interest identification and management
  • Duty of care and professional boundaries
  • Record-keeping and reporting obligations
Module 03

Reading & Implementing NDIS Plans

How to read and action a participant's NDIS plan: budgets, funding categories and a practical implementation roadmap.

  • Three NDIS budget types: Core, Capital, Capacity Building
  • Understanding support categories and line items
  • Navigating the NDIS Pricing Arrangements & Price Limits
  • Creating a plan implementation roadmap with the participant
  • Service bookings and budget tracking in the myplace portal
  • Monitoring plan utilisation and managing underspend/overspend
Module 04

Participant-Centred Practice

Put choice, control and human rights at the centre of every support decision, using culturally responsive and trauma-informed approaches.

  • Principles of person-centred and strengths-based practice
  • Supporting genuine choice and control in decision-making
  • Goal setting with participants — SMART goals for NDIS
  • Cultural and linguistic diversity considerations
  • Trauma-informed practice in disability support
  • Advocacy — when and how to act on behalf of participants
Module 05

Risk, Safeguarding & Reportable Incidents

Identify and manage risk, understand mandatory incident reporting obligations and keep participants safe.

  • Risk assessment frameworks for NDIS providers
  • The 5 categories of NDIS reportable incidents
  • Internal incident reporting — process and timelines
  • External reporting to the NDIS Commission
  • Worker screening — NDIS Worker Screening Check explained
  • Preventing and responding to abuse, neglect, and exploitation
Module 06

Service Agreements & Provider Connections

Source quality providers, draft compliant service agreements and build a strong local provider network for participants.

  • What must be included in an NDIS service agreement
  • Service agreement templates and customisation
  • Finding and vetting registered vs unregistered providers
  • Navigating the NDIS provider marketplace
  • Monitoring provider performance and handling complaints
  • Managing provider transitions and plan changes
Module 07

Documentation & Record Keeping

Best-practice case notes, progress reports and audit-ready file management for support coordinators.

  • NDIS case note standards — what to include and exclude
  • Writing effective progress reports for NDIS planners
  • File management systems for audit readiness
  • Privacy Act obligations and consent requirements
  • Confidentiality — what can and cannot be shared
  • Retention periods for NDIS participant records
Module 08

Crisis & Complex Support

Respond to crisis situations, support participants with complex needs and understand how mental health and the NDIS intersect.

  • Identifying early warning signs of participant crisis
  • Crisis response planning and documentation
  • Mental health and psychosocial disability in the NDIS
  • Behaviour Support Practitioners — role and referral
  • Overview of restrictive practices and authorisation
  • Escalation pathways and emergency contacts
Module 09

Plan Reviews & Appeals

Prepare participants for plan reviews, gather supporting evidence and navigate internal reviews and appeals.

  • Types of NDIS plan reviews — scheduled and unscheduled
  • Preparing a plan review submission with evidence
  • Writing supporting letters for allied health and SC
  • Internal NDIS review process — steps and timeframes
  • AAT appeals — when and how to apply
  • Participant rights in the review and appeals process
Module 10

Working with Allied Health & Therapists

Coordinate therapy supports, understand Assistive Technology, SDA and SIL, and work effectively with allied health professionals.

  • Role of Allied Health in NDIS participant outcomes
  • Assistive Technology (AT) — low, mid, and high cost pathways
  • AT assessment, quotes, and portal approval process
  • Specialist Disability Accommodation (SDA) overview
  • Supported Independent Living (SIL) assessment and funding
  • Building effective referral relationships with therapists
Module 11

Business Skills for Support Coordinators

The business skills to run an independent support coordination practice or work within an organisation, including compliance, billing and professional development.

  • Setting up as an independent SC — ABN, registration, insurance
  • NDIS Portal and myplace — essential navigation skills
  • Claiming and invoicing correctly — avoiding common errors
  • Managing a SC caseload — tools and time management
  • CPD obligations and professional development planning
  • Employment vs contractor models for SC workers
Module 12

Competency Assessment & Certification

The final module brings it together with scenario-based assessments, a 1,500+ question quiz bank and competency evaluations aligned with the NDIS Practice Standards.

  • Written scenario assessments across all 11 prior modules
  • 1,500+ multiple-choice quiz questions with answer explanations
  • Competency-based evaluation mapped to NDIS Practice Standards
  • Short-answer and case study responses
  • Trainer-marked assessment (Team/Enterprise packages)
  • Certificate of completion issued upon passing all assessments
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Service Details

NDIS Support Coordination Training: scope, process, timeline and FAQs

A clear breakdown of who this service is for, what you receive, how delivery works, and what to expect before booking or paying.

Who this is for

  • Individuals starting or growing a career in NDIS support coordination.
  • NDIS providers upskilling their support coordination team.
  • Organisations that need structured training materials and completion records for staff.

What you get

  • Advice on the right training package for each learner or team.
  • Module-based course content, quizzes, workbooks and a completion pathway where included.
  • Team and enterprise options for organisation-wide rollout.
  • A clear statement that training is non-accredited unless delivered by an authorised RTO.

Process

  • Send an enquiry or book a free consultation.
  • SOL confirms the scope, information needed, fixed price and timeline.
  • You pay securely through the service payment page when you are ready to proceed.
  • Work begins, documents are reviewed with you and progress updates appear in your client portal.

Timeline

  • Reply to training enquiries: within 1 business day.
  • Course access and setup follow your chosen package and payment confirmation.
  • Self-paced access and team delivery schedules follow your chosen training package.

Payment clarity

Only make a service payment after SOL confirms your scope, service type, agreed amount, and next step. If you are unsure, book a consultation first.

Make Service PaymentBook Consultation First

After payment tracking

After payment, clients can use the client portal to track service records, requests, documents, tickets, admin updates, and deliverables.

View After Payment GuideOpen Client Portal

FAQs

Do I have to pay before talking to SOL?

No. We always confirm the right service and scope with you first, so you only pay for what you need.

How do I track the progress of my service?

Your client portal shows service records, documents, requests, progress updates, support tickets and payment history in one place.

Can the service be tailored to my business?

Yes. Scope, deliverables and timing are adjusted to suit your business, budget and goals.

Ready to confirm the right package?

Book a consultation before payment if you are unsure about scope, timeline, or inclusions.

Book Consultation
Training Packages

Training Packages for Individuals, Teams and RTOs

Whether you are an individual learner, a provider team or an enterprise RTO, choose the package that suits how you train.

Self-Paced

Individual Learner

$1,200+GST

  • Full 12-module online curriculum
  • 1,500+ quiz questions with answers
  • Self-paced flexible access (6 months)
  • Participant workbook (PDF)
  • Certificate of completion
  • Email Q&A support
Enrol NowMore details
Most Popular
Up to 10 Staff

Team / Organisation

$3,800+GST

  • Full 12-module curriculum (up to 10 staff)
  • 1,500+ quiz questions with answers
  • Video scripts & PowerPoint slide decks
  • Trainer guides & facilitator notes
  • Participant workbooks (branded)
  • 2 x live Q&A sessions with Sol trainer
  • NDIS Code of Conduct alignment pack
  • Certificates for all completions
Book Team TrainingMore details
Unlimited Staff

Enterprise / RTO

CustomContact us

  • Everything in Team package
  • White-label branding of all materials
  • Full RTO-ready curriculum pack
  • Audit-ready competency assessments
  • Train-the-trainer program
  • Ongoing content updates included
  • LMS integration support
  • Dedicated account manager
Request Enterprise Quote

All prices exclude GST. Enterprise pricing is available on request, and group discounts apply for 10 or more staff.

What's Included

Every Package Includes the Complete Curriculum

Our training materials are designed for high-quality delivery, whether you are an individual learner, a registered provider upskilling your team, or an RTO delivering accredited training.

Flexible Delivery

Study self-paced online or combine it with live sessions led by a SOL trainer. Suits individuals and large teams alike.

Aligned with the NDIS Practice Standards

Every module is mapped to the NDIS Practice Standards and Code of Conduct, so your team is audit-ready from day one.

RTO-Ready Content

The Enterprise package includes full white-label rights and LMS integration support for RTOs.

FAQ

Frequently Asked Questions About the Training

Everything you need to know before you enrol, from curriculum structure to delivery formats and certificates.

Who is this training designed for?

The curriculum is designed for Support Coordinators, Specialist Support Coordinators, NDIS providers onboarding new staff and RTOs that need a comprehensive, audit-ready training package. It also suits plan managers and allied health professionals who work alongside Support Coordinators.

What are the 12 modules and how long does each take?

The 12 modules cover: (1) Introduction to the NDIS, (2) Role & Responsibilities of a Support Coordinator, (3) NDIS Practice Standards & Code of Conduct, (4) Plan Implementation & Budget Management, (5) Goal Setting & Participant-Centred Practice, (6) Stakeholder & Provider Coordination, (7) Documentation & Reporting Requirements, (8) Risk Management & Incident Response, (9) Complex Needs & Specialist Support Coordination, (10) Cultural Safety & Diversity, (11) Workforce Development & Self-Care, and (12) Audit Readiness & Continuous Improvement. Each module is designed for approximately 2–3 hours of self-paced learning, totalling 24–36 hours across the full curriculum.

Is the curriculum aligned with the NDIS Practice Standards?

Yes. Every module is mapped to the NDIS Practice Standards and the NDIS Code of Conduct, and the curriculum references NDIS Quality and Safeguards Commission requirements, so it suits providers preparing for verification or certification audits.

Do I receive a certificate when I finish?

Yes. Individual learners receive a SOL Certificate of Completion after finishing all 12 modules and assessments. Team and Enterprise packages include completion certificate templates your organisation can issue to staff under its own branding. This is a completion certificate, not a nationally accredited qualification, unless delivered by an authorised RTO within its own scope.

Can we white-label the content for our RTO or organisation?

Yes. The Team package includes co-branded materials with your organisation's logo and details. The Enterprise / RTO package includes full white-label rights, so all workbooks, slide decks, video scripts and assessments are delivered under your brand with no SOL branding, plus LMS integration support.

What format are the training materials in?

Materials are supplied as editable Word documents, PowerPoint slide decks (.pptx), PDF workbooks and plain-text video scripts. The 1,500+ question quiz bank comes in a structured format that works with most LMS platforms, including Moodle, TalentLMS and LearnDash.

How quickly do I get access after payment?

Individual and Team package materials are emailed to you within 1 business day of payment confirmation. Enterprise packages start with a short onboarding call to apply your branding, with delivery typically within 3–5 business days.

Can I add modules or get curriculum updates later?

Every package includes curriculum updates at no extra cost for the length of your access period. Custom modules for a specific disability support type or workflow can be scoped within the Enterprise package or as an add-on.

Is live support or mentoring available?

The Team package includes 2 live Q&A sessions with a SOL trainer. The Enterprise package includes a train-the-trainer program and unlimited email support during the initial rollout. Individual learners have email support throughout their 6-month access period.

Can I get a tax invoice or pay by EFT?

Yes, we can issue a formal tax invoice for any package. To pay by EFT (bank transfer) instead of online, choose the Enterprise / Custom option in the intake form or email info@solbusinessconsultant.com.au and we will arrange it.

Still have questions?

Our team is happy to help you choose the right package for your organisation.

Email Us+61 460 003 494
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