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Admin & Back-Office Support

Admin and Back-Office
Support That Frees You Up

Spend your time on growth, strategy and clients. SOL takes care of CRM updates, scheduling, data entry and client correspondence behind the scenes, inside the systems you already use.

Works inside your existing systems Affordable support that scales Admin process training for your staff
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Admin & Back-Office Support consultation
Back-office administrator managing tasks at a desk

We Handle the Back Office, You Lead the Front Line

Your time is best spent on growth, strategy and serving clients, not buried in admin. SOL’s admin and back-office support takes those tasks off your plate.

We provide reliable administrative support and staff training designed to fit your existing processes and systems. Whether you need CRM updates, appointment scheduling or client communication handled, our experienced team keeps everything running smoothly in the background so you can focus on what matters most.

Our pricing is affordable and flexible, so you get dependable back-office help without stretching your budget. Talk to our team today.

Overview

Our Admin and Back-Office Services

01

Data entry and database administration

02

CRM updates, clean-ups and system upkeep

03

Calendar management, appointment scheduling and follow-ups

04

Client email and correspondence management

05

Admin procedure and systems training for your staff

06

Seamless work across the platforms and workflows you already use

Why SOL

Why Businesses Outsource Admin to SOL

Choosing SOL for your back-office support means:

  • Support tailored to how your business actually runs
  • Experienced staff trained across many admin and CRM systems
  • Flexible capacity that grows with your business
  • A personal touch with dependable, fast turnaround
Service Standards

Professional support from first enquiry to final delivery

Every SOL service is built on clear communication, scoped deliverables, secure payments and ongoing visibility in your client portal.

Clear scope before work starts

Each service is confirmed against your goals, timeline, inclusions and the business information we need.

Practical deliverables

You receive genuinely useful documents, setup work, reports, website assets, campaign plans or compliance materials, depending on your service.

Client portal visibility

Track service payments, requests, documents, updates, support tickets and deliverables in your client portal.

Human support

SOL keeps communication simple, with consultations, follow-ups, support updates and clear next actions.

  • Australian business support
  • Specialist NDIS service planning
  • Secure payment workflow
  • Client document handling
  • Admin-reviewed service updates
  • Responsive website experience

Need help choosing the right service?

Book a consultation and SOL will confirm the right package or next step before you pay.

Client Journey

What happens after you choose a service

A simple, professional path from enquiry to payment, portal access, document review, delivery and support.

  1. 1. Enquiry or consultation

    You share your goals, service type, timeline and business details so SOL can confirm the right direction.

  2. 2. Scope confirmed

    Inclusions, exclusions, required documents, communication method and next steps are agreed before work begins.

  3. 3. Service payment

    You pay securely through the service payment page once the amount and service are agreed.

  4. 4. Portal access

    Your client portal shows service records, payment history, requests, documents and updates.

  5. 5. Documents and requests

    You upload requested documents or raise support tickets, and our team reviews, verifies and responds.

  6. 6. Delivery and follow-up

    SOL delivers your work, progress updates, next actions and support outcomes for the service you purchased.

Service Details

Admin & Back-Office Support: scope, process, timeline and FAQs

A clear breakdown of who this service is for, what you receive, how delivery works, and what to expect before booking or paying.

Who this is for

  • Australian businesses that want reliable support with clear next steps.
  • New or growing businesses that need documentation, setup, digital systems or operational help.
  • Clients who want the work scoped before paying for delivery.

What you get

  • A confirmed scope and a list of the details we need from you.
  • Practical deliverables matched to the service you choose.
  • Client portal access to payments, documents, requests, updates and support tickets.
  • Follow-up guidance so you know exactly what happens after delivery.

Process

  • Send an enquiry or book a free consultation.
  • SOL confirms the scope, information needed, fixed price and timeline.
  • You pay securely through the service payment page when you are ready to proceed.
  • Work begins, documents are reviewed with you and progress updates appear in your client portal.

Timeline

  • First response: within 1 business day.
  • Scope confirmation: usually 1–2 business days after we receive your details.
  • Delivery time depends on the service, document readiness and package size.

Payment clarity

Only make a service payment after SOL confirms your scope, service type, agreed amount, and next step. If you are unsure, book a consultation first.

After payment tracking

After payment, clients can use the client portal to track service records, requests, documents, tickets, admin updates, and deliverables.

FAQs

Do I have to pay before talking to SOL?

No. We always confirm the right service and scope with you first, so you only pay for what you need.

How do I track the progress of my service?

Your client portal shows service records, documents, requests, progress updates, support tickets and payment history in one place.

Can the service be tailored to my business?

Yes. Scope, deliverables and timing are adjusted to suit your business, budget and goals.

Ready to confirm the right package?

Book a consultation before payment if you are unsure about scope, timeline, or inclusions.

Book Consultation

Free Up Your Day. We Will Handle the Admin.

Hand your admin and back-office tasks to SOL and put your energy back into clients and growth. Get in touch today for a free consultation.

Get Started

Start Your Admin Support Enquiry

Share a few details and the SOL team will confirm the right scope, pricing and next step for your business.

Make a Service Payment