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NDIS Practice Standards

Complaints & Feedback

As an NDIS service provider, we are committed to a fair, transparent and confidential complaints process in line with the NDIS Practice Standards and the NDIS Code of Conduct.

  1. Step 1

    Submit your complaint below or via email

  2. Step 2

    We acknowledge within 2 business days

  3. Step 3

    Resolution provided within 10 business days

Your Rights — You have the right to have your complaint dealt with fairly, promptly, and confidentially. If you are unsatisfied with our response, you may contact the NDIS Quality and Safeguards Commission on 1800 035 544 (Monday–Friday 9am–5pm local time).

Submit a complaint or feedback

All complaints are treated confidentially and in accordance with the Privacy Act 1988.