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Level 3 Advanced

NDIS Support Coordinator Training — Level 3

Master advanced support coordination: complex needs, compliance obligations, crisis management, reporting, leadership and advanced participant support strategies.

12–15 hours 8 Modules 34 Video Topics Certificate Included

What You'll Learn

  • Manage complex and high-risk participant situations
  • Lead a support coordination team effectively
  • Ensure full NDIS compliance and audit readiness
  • Apply the Four Principles ethical framework
  • Handle crisis interventions and escalations
  • Produce high-quality reports for NDIA and providers
  • Mentor junior Support Coordinators
  • Navigate Specialist Support Coordination pathways

Course Curriculum

8 modules · 34 video topics · 10 min per topic

1 Module 1: Introduction to Level 3 NDIS Support7 topics
  • Level 3 Role and Responsibilities 10 min
  • Level Differentiation — Level 1, 2 and 3 Compared 10 min
  • Advanced NDIS Practice Standards 10 min
  • Ethical Frameworks — The Four Principles Approach 10 min
  • Applying Autonomy, Beneficence, Non-Maleficence and Justice 10 min
  • Complex Decision-Making at Level 3 10 min
  • Knowledge Assessment — Level 3 Introduction 10 min
2 Module 2: Complex Participant Situations5 topics
  • Identifying and Managing Complex Needs 10 min
  • Multiple Disability and Comorbidity 10 min
  • Behavioural Support in Complex Cases 10 min
  • Family Dynamics and Conflict Resolution 10 min
  • Knowledge Assessment — Complex Situations 10 min
3 Module 3: NDIS Compliance & Audit Readiness4 topics
  • NDIS Quality and Safeguards Framework 10 min
  • Preparing for NDIS Audits 10 min
  • Continuous Improvement Systems 10 min
  • Knowledge Assessment — Compliance 10 min
4 Module 4: Crisis Management & Intervention4 topics
  • Crisis Identification and Early Intervention 10 min
  • De-escalation Strategies 10 min
  • Post-Crisis Review and Reporting 10 min
  • Knowledge Assessment — Crisis Management 10 min
5 Module 5: Leadership in Support Coordination4 topics
  • Leadership Styles in Support Teams 10 min
  • Coaching and Mentoring Junior Staff 10 min
  • Running Effective Team Meetings 10 min
  • Knowledge Assessment — Leadership 10 min
6 Module 6: Advanced Reporting & Documentation4 topics
  • Complex Incident Investigation Reports 10 min
  • Specialist Support Coordination Reports 10 min
  • Quality Evidence for Plan Reviews 10 min
  • Knowledge Assessment — Advanced Reporting 10 min
7 Module 7: Specialist Support Coordination4 topics
  • What is Specialist Support Coordination? 10 min
  • Eligibility and Funding Criteria 10 min
  • Transitioning to Specialist Roles 10 min
  • Knowledge Assessment — Specialist SC 10 min
8 Module 8: Capstone Assessment & Certificate2 topics
  • Level 3 Comprehensive Capstone Assessment 10 min
  • Certificate of Advanced Completion 10 min

This course is non-accredited professional development unless expressly delivered by an authorised RTO under its own scope. Completion certificates are not nationally recognised AQF qualifications.

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