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NDIS Support Coordinator Training — Level 2

Develop hands-on support coordination skills in service coordination, provider engagement, participant goal planning, documentation and case management.

8–10 hours 8 Modules 38 Video Topics Certificate Included

What You'll Learn

  • Apply advanced person-centered practice frameworks
  • Facilitate complex planning meetings with multiple stakeholders
  • Coordinate services across multiple providers
  • Develop and review participant goal plans
  • Manage documentation and compliance requirements
  • Support participants through plan reviews
  • Apply risk management and safeguarding strategies
  • Navigate complex funding and service arrangements

Course Curriculum

8 modules · 38 video topics · 10 min per topic

1 Module 1: Advanced Person-Centered Practice7 topics
  • Theoretical Foundations of Advanced PCP 10 min
  • From Service-Led to Person-Led Practice 10 min
  • Best Practice Frameworks in PCP 10 min
  • Facilitating Complex PCP Meetings 10 min
  • Using AAC Systems and Visual Supports 10 min
  • Documenting the Facilitation Process 10 min
  • Knowledge Assessment — Advanced PCP 10 min
2 Module 2: Provider Engagement & Management5 topics
  • Sourcing and Vetting Service Providers 10 min
  • Negotiating Service Agreements 10 min
  • Managing Provider Relationships 10 min
  • Addressing Service Quality Issues 10 min
  • Knowledge Assessment — Provider Engagement 10 min
3 Module 3: Goal Planning in Practice5 topics
  • Identifying Participant Goals and Aspirations 10 min
  • Translating Goals into Funded Supports 10 min
  • Co-designing Action Plans 10 min
  • Reviewing Progress Against Goals 10 min
  • Knowledge Assessment — Goal Planning 10 min
4 Module 4: Documentation & Reporting5 topics
  • NDIS Documentation Requirements 10 min
  • Writing Support Coordination Notes 10 min
  • Incident Reporting Obligations 10 min
  • Progress Reports for NDIA 10 min
  • Knowledge Assessment — Documentation 10 min
5 Module 5: Case Management Strategies5 topics
  • Case Management Principles in NDIS 10 min
  • Managing Complex Participant Situations 10 min
  • Coordinating Crisis Responses 10 min
  • Escalation Pathways and Referrals 10 min
  • Knowledge Assessment — Case Management 10 min
6 Module 6: Plan Review Preparation5 topics
  • Understanding Plan Review Triggers 10 min
  • Preparing Evidence for Plan Reviews 10 min
  • Supporting Participants in Review Meetings 10 min
  • Advocating for Adequate Funding 10 min
  • Knowledge Assessment — Plan Review 10 min
7 Module 7: Risk & Safeguarding4 topics
  • Risk Assessment Frameworks 10 min
  • Identifying and Responding to Abuse 10 min
  • Restrictive Practices — Obligations and Reporting 10 min
  • Knowledge Assessment — Risk & Safeguarding 10 min
8 Module 8: Assessment & Certificate2 topics
  • Level 2 Comprehensive Assessment 10 min
  • Certificate of Completion 10 min

This course is non-accredited professional development unless expressly delivered by an authorised RTO under its own scope. Completion certificates are not nationally recognised AQF qualifications.

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